EPS file does not open correctly in photoshop-("Could not open or parse a DSC plate file because the file cannot be found"):


I have an issue from Customer saying that .eps file is not opened properly in photoshop application and throws the error "Could not open or parse a DSC plate file because the file cannot be found".

1)Downloaded open source viewer application such as InfraView and installed.The .eps file opened propely but in blurred form, so that I fgiured out some information is missing to reconstruct the file.
2)Tried to open in photoshop and got the error.I converted psd file to eps file which worked fine.At that time I came across options 'multiple file version/single file version' before saving the psd file to eps.
3)read more about EPS file format in internet and clarified about 'multiple file version/single file version'
4)Opened the error .eps file in Notepad++ and checked and found out .C,.M,.Y and .K files are missing and that was originally created as multiple file version.

Resolution:

EPS file was created as multiple file version and some of the files are missed out( Logo.C,Logo.M, Logo.Y,Logo.K ).
create single file version of eps file and upload the image to Application

Unable to upload the TIF image of large dimensions 1920x1080 to Java Application

I got an incident from customer saying that we are unable to upload TIF images to application and how ever they are able to upload when it was opened in Photoshop and saved.

I have raised this issue with third party and we were not having exact application logs to look into

Reason:

Application could not load this because it was missing the dimension information (width x height). This information is required in order for STEP to be able to load a TIFF image.

The dimension information is metadata on the file that is normally provided by whatever program the file was created in. Unfortunately, I cannot tell what program created this file, as it did not leave its name in the metadata either. Re-saving this image in any Photoshop application will supply the required metadata and then you should be able to import it into STEP. Just be aware that Photoshop will default to 72 dpi unless a different resolution is set.

Workaround:

1. Select all the images into Microsoft Picture Manager.
2. Click on Edit Pictures -- >Re-size and then select the required dimensions and press OK.
3. Click on File -- >Save All to save all the re-sized images

Please note that original images will be re-sized and make sure that back up original images in case if required